BOOKING CONDITIONS

All bookings entered into are subject to the following conditions

1.There shall be no variation in the number and composition of the party of guests without prior consent.

2.Whilst we will endeavour to ensure that the accommodation offered will be available, we makes no guarantee or warranty on that behalf and shall not be liable in any way if said accommodation shall not be available for any reason.

3.Accommodation shall be available from 4pm on the first day of the period booked until 10am on the last day of the period booked, by which time the guests are required to vacate the accommodation and leave the same in a clean and tidy condition.

4. Any damage shall be reported to us and paid for by the guests.

5.Guests must pay the deposit specified when submitting the booking form.

6. If a booking is made within 8 weeks the full cost of the booking will be due upon submitting their booking form.

7. It is a condition of the booking that the total cost of the holiday is paid not later than 8 weeks prior to arrival. To secure your booking an £120.00 deposit per week on Silver Birch and £200.00 on Spring Reteat will be payable and the balance is due 8 weeks prior to arrival. If your balance is not received your booking will be cancelled and you will forfeit your deposit.

8.We accept no responsibility for any property lost or stolen or from the accommodation, or any accidents or injuries sustained in the accommodation whilst on your holiday.

9 Every effort has been made to ensure that the description of  your accommodation is correct.

10. Pets may be considered but the letting agency must be informed prior to booking. You will receive an authority reference if they are accepted. The pet must not cause damage or nuisance noise and may not be left alone in the accommodation.

Cancellation Policy:- No refunds will be given on any holidays cancelled by the customer.
Privacy Policy:-This refers to information such as your name, contact details that you supply us, or is supplied to us, including any information about other persons on your booking relating to the same (“your information”). Your information is collected when you request information from us, contact us (and vice versa) or make a booking with us. You are responsible for ensuring that other members of your party are aware of the content of our Privacy Policy and consent to your acting on their behalf in all your dealings with us.. We will not pass this information onto any 3rd party.